01925900168
kachabazar.net@gmail.com

Faq

  1. Q.How does the site work?
  2. A.You can browse the site or use our search engine to find your desired products. You can then add them to your shopping cart and click on place order. You let us know your address, select a delivery time – and voila, you are done.  After confirmation kachabazar.net representative will deliver your order right to your home or office.
  3. Q.How much do deliveries cost?
  4. A.There is a BDT 20 delivery fee
  5. Q.How can I contact you?
  6. A.You can always call 01925900168 or mail us to kachabazar.net@gmail.com
  7. Q.How long do the deliveries take?
  8. A.We are serving with 1-24 Hour Delivery Service to Mirpur, Dhaka.
  9. Q.What are your delivery hours?
  10. A.We deliver from 8 am to 10 pm every day. You can choose from available slots to find something that is convenient to you.
  11. Q.How do I know when my order is here?
  12. A. A kachabazar.net representative will call you as soon as they are at your house to let you know about your delivery.
  13. Q.How do I pay?
  14. A.We accept cash on delivery
  15. Q.Do you serve my area?
  16. A.We are currently serving only Mirpur area of Dhaka city.
  17. Q.I can’t find the product I am looking for. What do I do?
  18. A.You can also call 01925900168 or mail us to kachabazar.net@gmail.com for add an item to our inventory.
  19. Q.My order is wrong. What do I do?
  20. A.Please Immediately call 01925900168 and let us know the problem you can also send mail to kachabazar.net@gmail.com.
  21. Q.What if the item is out of stock?
  22. A.We hold our own inventory of our warehouses , so we rarely run of out stock. However, we will try our best to source what you need. If we cannot find it, we will sms/call you and let you know what substitutes are available.
  23. Q.What happens during a hartal & crisis ?
  24. A.We work during hartals & Crisis. That’s how dedicated we are.
  25. Q.Why should we buy from you when I have a store nearby?
  26. A.Well, that is up to you but you can also be a couch potato like our founders and have your items delivered to your house within minimum cost. Our prices are always lower than that of major superstores in the city. We also carry a larger variety than the average corner-store. So, there is really no reason to not buy from us.
  27. Q.What about the prices?
  28. A.Our prices are our own but we try our best to offer them to you at or below market prices. Our prices are approximately low / same as the local market and we are working hard to get them even lower! If you feel that any product is priced unfairly, please let us know.
  29. Q.How do you deliver?
  30. A.We use our own fleet to deliver. Our goal is to deliver the products to your place on time.
  31. Q.What is your policy on refunds?
  32. A.You may get a refund within One /Two days on unopened or spoilt packaged products. For diapers and perishable products, such as milk, fruits and fresh vegetables, we have a one (1) day return policy. We will not accept any Packaging items as return if more than 10% of the pack has been used. We reserve the right to refuse refund. Please contact us at 01925-900168if you want to return an item.
  33. Q.Can I get refund via cash?
  34. A.We will refund through cash/ bKash/ mobile recharge.
  35. Q.Can I order over the phone?
  36. A. Absolutely. Our hotline is 01925-900168.
  37. Q.What about quality?
  38. A.We try our best to source the best quality items for you but if you are dissatisfied, you can always send them back with the delivery person. If you forget to do that, you can call us within 2/3 Hour and we will replace the item for free delivery charge.
  39. Q.How are you sourcing your products?
  40. A. We have deals with whole-sellers, manufacturers and importers. We only sell authentic products.